Support / Help
24/7 Free Online Support
Your monthly base-subscription fee includes free 24/7 access to our Online Knowledge Support Portal, which is filled with easy to find support articles, step-by-step tutorial and troubleshooting guides, just by entering a few search words based on your topic. Subscribers receive tip e-mails weekly to highlight popular tutorials to help both you and your staff utilize ThoroVet in your practice.
Upgrade To Priority Level Support
Do you prefer hands-on help to work through your questions? You can upgrade your subscription to Priority Support Level for a small monthly fee, unlocking access to Hands-On Help, Live Phone Support, and Same-Day Support for your entire staff.
E-mail us at sales@thorovet.com, or give us a call at 877-989-8387
Our Sales and Support Hours are Monday – Friday from 8am-6pm Central Standard Time. We do monitor our inbox after hours, such as evenings and weekends, so someone from our team will get back to you as quickly as possible.
Ask About Our Set-Up Assistance/Data Conversion Services
Getting Started With ThoroVet?
We offer a variety of set-up assistance levels and affordable packages for one-on-one help with setting up your new software during the initial on-boarding period while you are setting up and learning your system. During this on-boarding period, our team will do our best to get you up and running as quickly as possible, making it as smooth of a transition period as possible. These packages even include initial training for you and your staff. Aside from setting up your system, data-conversion / data-transfer assistance is also available.